SERVICES / WARRANTY & AFTER-SALES
Warranty & After-Sales Support
Clear warranty terms, a documented review process and practical support for your laboratory furniture project.
01 / Warranty terms
Coverage by material.
| Material group | Warranty period | Notes |
|---|---|---|
| All-steel & stainless-steel furniture | 5 years | Subject to the agreed warranty conditions. |
| All-wood, steel-wood & PP furniture | 3 years | Subject to the agreed warranty conditions. |
| Fans, electrical controls, taps, valves & eyewash units | 5years warranty | The applicable period is stated in the quotation or pro forma invoice. |
02 / Warranty start & cap
When coverage begins.
03 / Service commitments
Responsive by standard.
04 / Liability & repair
Evidence, repair, reshipment.
Evidence-based responsibility review
Provide the order or project reference, product identification, issue description, discovery date, photos or videos, and relevant installation and usage records. We first verify production or inspection responsibility with the supplier.
Repair & international reshipment
Where Yuchuang or the supplier is responsible, repair, replacement or supplementary parts are provided free of charge. Yuchuang bears international reshipment freight. Paid support is available for issues outside warranty coverage.
05 / After-sales process
A traceable path.
Submit your case
Send the project and product references, the date the issue appeared, a description, and supporting evidence.
Receive acknowledgement
We confirm receipt within one working day and review the information provided.
Review the cause and proposed solution
We check responsibility with the supplier and provide an initial assessment and plan within three working days. Complex cases receive an explanation and the next response time.
Coordinate the agreed remedy
The next steps depend on the confirmed cause and responsibility: repair, replacement, supplementary parts or paid support for a non-warranty issue.
06 / Exclusions
Not covered by warranty.
- Improper installation or use
- Unauthorised modifications
- Operation beyond agreed conditions
- Damage during transport or handling
- Normal wear and tear
- Consumables
- Force majeure
- Improper storage
Issues outside warranty coverage may be supported on a paid basis.
07 / Related services
Connected support.
08 / Submit a request
Open an after-sales case.
Provide your project reference, product identification, the date the issue appeared, and supporting photos or videos so our team can review the case.